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Roxanne aged 2
EU Referendum Result
by Roxanne Myles - Friday, 24 June 2016, 12:00 PM
 

Dear All, 


This is an historic day for Britain, Europe and – on a more local level – Goldsmiths. 


The Leave result in the EU referendum presents all of us with uncertainty and questions. 


Unfortunately, it also leaves higher education with a number of unknowns – although at Goldsmiths we are taking action to reassure students, staff and other stakeholders over our position. 


We are also emailing all our students to provide them with similar reassurance and information. 


One thing is for certain: Goldsmiths is renowned for building friendships across the world. The referendum result will not ...

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Roxanne aged 2
Outlook email access restored
by Roxanne Myles - Thursday, 16 June 2016, 1:46 PM
 

Dear Colleagues,

 

The issue affecting some customers in the use of Outlook to access email has now been resolved.

Working with Microsoft, we were able to identify the root cause as a corruption in the process of rolling over security certificates.


Best wishes


Rachael Johnson

Head of Customer Services

IT & Information Services

Goldsmiths, University of London


 
Roxanne aged 2
Problems with access to email using Outlook
by Roxanne Myles - Thursday, 16 June 2016, 9:49 AM
 

Dear Colleagues,

 

I am writing to let you know that some customers are experiencing problems with access to email using Outlook.  Goldmail is unaffected and we recommend that you use this route to access your email for the time being.


We are working with suppliers to rectify the issue as quickly as possible; at present we do not have a root cause or an estimated time when services will be restored. We will be in touch with an update later this morning.

 

We apologise for the obvious disruption caused by this unplanned interruption.

 

Best wishes

Rachael



Rachael Johnson

Head of Customer Services

IT & Information Services

Goldsmiths, University of London